The 24X7 service desk operations will help facilitate quicker issue resolution and ensure that the Sanovi promise of Business Continuity & DRM is fulfilled
Sanovi Technologies, one of the leading players in the Disaster Recovery Management and business continuity field, has set up a 24 X 7 service desk operation to facilitate better level of service to its customers with its support partners.
Sanovi offers solutions to proactively manage disaster recovery (DR) environments to ensure that business applications can be recovered in compliance with service level agreements. As the leading independent provider of DR management software solutions, Sanovi is focused on ensuring recovery readiness.
As a first, Sanovi has put in place a new call logging and call escalation procedure to streamline the call management and speedy call resolution procedure. The Sanovi Service Desk will work 24 X 7.
Sanovi representatives manning the desk will be well versed in the technical aspects as well as the domain specifications and will help the customer’s IT team to resolve any IT or service issues and provide help on an immediate basis. In the stray chance that the resolution is not possible over the phone, the Sanovi Service Desk will immediately escalate it for technical assistance. This will help in optimising time lags and ensuring that the customers issues are resolved much faster.
“As we invest in modern tools and processes for supporting all of our valued customers, we feel that these changes will result in an improved overall support experience. We will continue to improve our support offerings to meet the distinct needs of our customers and the market”, says Anup Khanna, Director of Support & Services, Sanovi Technologies.
Sanovi was founded in 2003 to help organizations proactively manage disaster recovery (DR) environments and ensure business managers that business applications can be recovered in compliance with service level agreements. As the leading independent provider of DR management software solutions, Sanovi is focused on ensuring recovery readiness across all levels of IT infrastructure.
Sanovi DR Management Suite is the leading management solution for aligning DR infrastructure with Recovery Time and Recovery Point objectives. Sanovi DRM™ combines monitoring, reporting, testing and workflow automation capabilities of complex IT infrastructure into a scalable, easy-to-use solution built on industry standards. The result is a unified disaster recovery management product family that delivers DR readiness validation and offers clear business and operational advantages.
For more information, please contact:
Sunil Kumar Singh / Nidhi Gupta
+91 11 43056200 (30 lines)
firstname.lastname@example.org / email@example.com